Customer service

The Sir Jackpot support is open 24 hours a day, every day. 

Email: support@sirjackpot.com

Live Chat: Start chat below to talk to someone from our support team.

Start chat

Question: How do I request a withdrawal? 
Answer: To request a withdrawal of the money you won you first click the button named account and then withdrawal. We ask that you request the withdrawal to the same account that you made your last deposit from. If you used PaysafeCard and Zimpler when you made your last deposit we ask you to please make the withdrawal to your bank account via Trustly.  
 
Question: How do I change my password?
Answer: Forgot your password? Don’t worry, we’ve all been there! To make a new password you simply click the words Forgot password? Which is located right next to the log in box. You will then receive an email with the instructions to reset your password. 
 
Question: How do I change my email?
Answer: If you want to update your email-address we ask you to please contact us via live chat or email and we’ll be happy to help. 
 
Question: How do I close my account?
Answer: If you want to close your account please contact us via live chat or email and we’ll be happy to help. 
 
Question: Can I make a deposit limit?
Answer: Yes, we suggest all of our player make a deposit limit. You do this by clicking on account and then limits where you can choose to set daily, weekly or monthly limit.
 
Question: How do I re-open my account after I closed it?
Answer: An account that is closed indefinitely (meaning not permanently closed) can be reopened if you contact our customer service via live chat or email and we will help you. 
 
Question: Can I play at your casino?
Answer: If you are over 18 years old and not a resident of any of the following countries: Mauritius, Montenegro, Morocco, Namibia, Paraguay, Peru, Philippines, Puerto Rico, Serbia, South Africa, Sri Lanka, Syria, Taiwan, Thailand, Tunisia, Turkey, United States of America and other US territories, Algeria, Angola, Bolivia, Canada, China, Colombia, Costa Rica, Cyprus, Denmark, Dominica, Dominican Republic, Gabon, Grenada, Hong Kong, India, Indonesia, Iran, Iraq, Israel, Italy, Jordan, Malaysia, the UK, Spain and France, you are more than welcome to open an account at our casino. 
 
Question: I’m planning on making my first deposit, what are your offers/wagering requirements?
Answer: We are happy to hear that you want to make a deposit with us! You can read about our current offer and rules at this link: www.sirjackpot.com/promotions  
 
Question: Can I play your games from my phone or tablet?
Answer: Yes, of course! Our site is customized to work just as well on mobile or tablet. To visit you simply type our website-address into your web reader in your phone or tablet. 
 
Question: I registered but didn’t get any free spins, why not?
Answer: Log in to your account and open the game where you want to receive your free spins. You can double-check if it’s the right game under the words offer. To receive the free spins you also have to make sure you registered your account from a country that is eligible for the free spins offer. 
 
Question: My ticket doesn’t seem to be settled correctly?
Answer: We apologize for the inconvenience, although it’s rare unfortunately mistakes like this occur when tickets are settled. Please contact our customer service with your ticket ID and we will of course help you. 
 
Question: Why is the game/match I want to play not available?
Answer: If the game/match you want to play is not available please contact us via our live chat or email and we will check to see if your game will come up during the day or evening. 
 
Question: I can’t create an account, is it only possible to have one registered account per IP?
Answer: Yes, it’s only allowed to create one game account per person/IP and households. If you already have an account, we ask that you use it and if you don’t remember your password – click Forgot Password. 
 
Question: My game just froze in the middle of me playing, what should I do?
Answer: Unfortunately, the games use a lot of memory in your browser. Please log out of your account, clear the cache and your cookies and then restart your browser. Your game will remember where you were so you can just log in and start it again. If this doesn’t work, please contact our customer service.
 
Question: Do I have an account at your casino?
Answer: You are only allowed to have one account per person/IP and household so if you think that you might already have a registered account please contact our customer service with your full name, email and social security number and we will check it for you. 
 
Question: I just made an account but now I can’t log in?
Answer: It’s great to hear that you just made an account! The reason you can’t log in is probably because you haven’t activated your account yet. You do this easily with the activation link that we sent to your email address. 
 
Question: Why hasn’t my withdrawal been sent?
Answer: Congratulations on your win! The most likely reason to why your withdrawals hasn’t been sent is that we haven’t received all the requested documents. Please look in your inbox for an email from us and contact our customer service if you can’t find any information regarding the verification that is required.

General Terms and Conditions
Sir Jackpot
Version 1.1

 

1. General Rules

2. Account Rules

3. Deposits & Withdrawals

4. Terms & Conditions for Bonuses

5. Registration bonus and Free Spins

 

1. General Rules

1.1. sirjackpot.com is a trademark operated and/or managed by Bethard Group Limited, a maltese company with registration number C 69565 with registered address No.12, tigne Place, Office 2/1 Tigne Street, SLM3137 Sliema, Malta. Bethard Group Limited is operating under the following licenses, issued and regulated by the Maltese Gaming Authority (www.mga.org.mt):

- Class 1 on 4 Remote Casino license on Net Entertainment Malta Limited, with license number MGA/CL1/1147/2015;

- Class 1 on 4 Remote Casino license with Relax Gaming, with license number MGA/CL1/1155/2015;

- Class 1 on 4 Remote Casino license with Microgaming Europe Limited, with license number MGA/CL1/1148/2015;

- Sir Jackpot also offers products from additional suppliers that are yet not licensed under, or regulated by the Malta Gaming Authority. These additional games are then licensed under their Curacao License (held by Worldclass Entertainment Limited N.V.) unless otherwise stated. Regardless of game, all deposits and withdrawals are the sole responsibility of Bethard Group Limited, and the other companies providing the products are solely software providers and have no responsibility towards the players for the management of funds on Your member account.

1.2. Any use of the services offered, registration on the site and all bets accepted by sirjackpot.com are subject to these Terms and Conditions. sirjackpot.com reserves the right to amend these Terms and Conditions at any time and this will be notified to players in advance and the player must re-confirm acceptance, before changes come into effect. All editions will show version number and validity start date.

1.3. sirjackpot.com reserves the right to refuse the whole or part of any bet and to make ambiguous bets void. No bets will unreasonably be declared void.

1.4. An "Account Holder" is an individual having a contractual relationship with Sir Jackpot. A "Sir Jackpot Account" is an account held by an Account Holder, aiming for “good faith” transactions, with a strict aim to establish a normal commercial relationship with Sir Jackpot and with the strict purpose of conducting betting and other gaming and gambling transactions.

1.5. The "Contract" is the contractual relationship between Sir Jackpot and an Account Holder and shall be constituted under and governed by the Sir Jackpot Rules i.e. "the Terms and Conditions".

1.6. The "Site" is the internet gateway, accessible through the internet address www.sirjackpot.com, where all current and relevant information regarding Sir Jackpot’s operation is published.

1.7. A "Card" refers to all types of cards with a function of "payment", "charge", "debit", "credit", "virtual" and/or similar.

1.8. A "Payment Solution Provider" is an intermediary acting as a payment agent.

1.9. A "Financial Institution" is a bank and/or other institution regulated by an applicable domestic financial services act or similar.

1.10. "Force Majeure" refers to any occurrence or condition beyond one's reasonable control which leads to a delay or default in the performance to the affected party's contractual obligation and shall, for the purposes of the Sir Jackpot Rules, include Acts of God, Government restrictions (including the denial or cancellation of any necessary license where such denial or cancellation is made through no fault of the affected party), wars, insurrections and/or any other cause beyond the reasonable control of the party whose performance is affected.

1.11. The player is solely responsible for any applicable taxes on any prizes and/or winnings that is collected from Sir Jackpot.
For German Resident Customers only:
As of March 2013, all bets placed by player who are residing in Germany will, due to the additional tax burden incurred by sports betting taxes, be subject to a 5% deduction from winning bets. The amount will be deducted at settlement and will only be applied to winning bets. 

 

2. Account Rules

2.1. An individual cannot participate in a game unless that individual is registered as a player and holds a Sir Jackpot Account with sufficient funds in it. For an individual to be registered as a player, that individual must submit an application for registration, which application will, at least, require the following details:

2.1.1. that the player is over eighteen (18) years of age;

2.1.2. the player's identity;

2.1.3. the player's place of residence; and

2.1.4. the player's valid e-mail address and mobile number

2.2. An individual applying for registration warrants and represents that any information provided by it in its application form is true and correct. The individual has full responsibility to keep all account information updated at all times. Sir Jackpot will not register an account on behalf on any individual and, where an individual has already been registered, Sir Jackpot will cancel that individual's registration as a player if it becomes aware that individual has provided false information when registering as a player.

2.3. An individual applying for a Sir Jackpot Account acknowledges and accepts:

2.3.1. All definitions and stipulations, as stated under “General Rules” and/or herein;

2.3.2. The Sir Jackpot Rules as currently published on the Site, as well as any possible future changes to the Sir Jackpot Rules;

2.3.3. That the Place of the Contract is Malta; and

2.3.4. That the Contract is governed by:

2.3.4.1. The Sir Jackpot Rules, as published in English. In case of rules being translated to other than English languages, these are for the purpose of assistance and do reflect the same principles. In case of dispute, the English text prevails.

2.3.4.2. Customer services may answer the clients in several languages with the sole purpose of assistance and best service, however in case of dispute, the client should establish an English correspondence with the Management or Legal department of Sir Jackpot in case this correspondence can be used by Authorities for complains or other reasons. Sir Jackpot does not offer a chat room for players to communicate with each other, with the exception of Live Casino where players can openly chat with each other.

2.3.4.3. Any regulatory provisions or other decisions made from time to time by the Governing Authorities;

2.3.4.4. The Governing Law of the Place of the Contract.

2.3.5. That any changes to be made on the player account must be sent to Customer Service from the registered email address.

2.4. Sir Jackpot reserves the right, at its own discretion, at all times, to:

2.4.1. Decline to open a Sir Jackpot Account and/or to close an existing Sir Jackpot Account without any explanation. Already made contractual obligations will be honored;

2.4.2. Decline to accept deposits without any explanation whatsoever;

2.4.3. Suspend and/or cancel the participation of an Account Holder in promotional activities, competitions or other services, whenever Sir Jackpot is of the opinion that there are legitimate concerns that a Sir Jackpot Account is, has been or may be used for illegal, fraudulent or dishonest practices.

2.4.4. Request a clear and legible photo copy of your VISA/MasterCard and/or bank statement and/or picture identity card (ID) or passport and/or any other official personal identification document which we deem fit in order to ascertain and verify the age and identity of the Account Holder at any time and especially prior to processing a withdrawal. The verification process will occur the latest when the Account Holder has cumulative withdrawals of €2,330. When Sir Jackpot request documentation from an Account Holder, we direct player to upload such documentation through their own Sir Jackpot account (My account - Verify). We recommend that Account Holders send us their official personal identification documents even if this is not requested as this will facilitate matters at withdrawal stage. Account Holders wishing to send us such documents of their own free will may do so by emailing them to support@sirjackpot.com. Where for any reason an Account Holder refuses or is unable to provide us with any of the requested documents, we reserve the right in our sole, absolute discretion to freeze that customer’s account or to close the account immediately and the Account Holder shall forfeit all his winnings. Account Holders should also note that their original deposits may not be refunded. When requesting documents for an account verification, any pending withdrawals will be cancelled. When verification is complete, we kindly ask the player to request a new withdrawal.

2.4.5. Hold and manage funds belonging to Account Holders in accordance with generally accepted guidelines for cash management regarding such funds; this may include a Financial Institution and/or a Payment Solution Provider being entrusted to hold funds in the name of and/or for the benefit of Account Holders;

2.4.6. Forfeit and/or confiscate funds available on a Sir Jackpot Account and/or refuse to honor a claim, in the event that, directly or indirectly, the Sir Jackpot Rules have been violated and/or other unauthorized activities have occurred in connection with an event and/or the operation of a Sir Jackpot Account. This is subject to any of the said events being in connection with the Sir Jackpot Account and/or the claim in question.

2.5. An individual applying to become an Account Holder warrants and represents not to be an individual under the age of eighteen (18) years. Minors cannot register as a player and cannot hold a Sir Jackpot Account. Sir Jackpot reserves the right to request proof of age and performs check in order to verify the information provided. Accounts may be suspended until satisfactory proof of age is provided.

2.6. An Account Holder warrants and represents, at all times, not to be:

2.6.1. Residents of Afghanistan, Algeria, Angola, Anguilla, Antarctica, Antigua and Barbuda, Armenia, Aruba, Australia, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Botswana, Brazil, British Indian Ocean Territory, British Virgin Islands, Brunei, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Cape Verde, Cayman Islands, Central African Republic, Chad, Chile, China, Christmas Island, Cocos Islands, Colombia, Comoros, Cook Islands, Costa Rica, Cote D'Ivoire, Cuba, Cyprus, Darussalam, Democratic Republic of Congo, Denmark, Djibouti, Dominica, Dominican Republic, East Timor, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Estonia, Ethiopia, Falkland Islands (Malvinas), Faroe Islands, Fiji, France, French Guiana, French Polynesia, Gabon, Gambia, Georgia, Ghana, Greece, Greenland, Grenada, Guadeloupe, Guam, Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Helena, Honduras, Hong Kong, Hungary, India, Indonesia, Iran, Iraq, Ireland, Israel, Italy, Jamaica, Japan, Jordan, Kazakhstan, Kenya, Kiribati, Kuwait, Kyrgyzstan, Laos, Lebanon, Lesotho, Liberia, Libya, Macau, Madagascar, Malawi, Malaysia, Maldives, Mali, Marshall Islands, Martinique, Mauritania, Mauritius, Mayotte, Mexico, Micronesia, Moldova, Mongolia, Montserrat, Morocco, Mozambique, Myanmar, Namibia, Nauru, Nepal, New Caledonia, Nicaragua, Niger, Nigeria, Niue, Norfolk Island, North Korea, Oman, Pakistan, Palau, Palestine, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Puerto Rico, Qatar, Reunion, Russia, Rwanda, Saint Kitts and Nevis, Saint Lucia, Saint Pierre and Miquelon, Saint Vincent and the Grenadines, Samoa, Sao Tome and Principe, Saudi Arabia, Senegal, Seychelles, Sierra Leone, Singapore, Solomon Islands, Somalia, South Africa, South Korea, Spain, Sri Lanka, St. Helena, Sudan, Suriname, Swaziland, Syria, Taiwan, Tajikistan, Tanzania, Thailand, Togo, Tokelau, Tonga, Trinidad and Tobago, Tunisia, Turkey, Turkmenistan, Turks and Caicos Islands, Tuvalu, Uganda, Ukraine, United Arab Emirates, United Kingdom, United States, Uruguay, Uzbekistan, Vanuatu, Venezuela, Vietnam, Virgin Islands, Wallis and Futuna Islands, Western Sahara, Yemen, Zambia, Zimbabwe. All winnings from players residing in any of these countries will be confiscated and accounts will be closed. Internet gambling may be wholly or partially restricted in some jurisdictions. Sir Jackpot.com accepts no responsibility for internet gambling from residents in jurisdictions where it is illegal.

2.6.1.1. Internet gambling may be wholly or partially restricted in some jurisdictions. Due to legal reasons, players residing in certain countries may not / are not allowed to play jackpot games, NetEnt games or NYX games.

2.6.2. Restricted by limited legal capacity;

2.6.3. Acting on behalf of another party

2.6.4. Classified as a compulsive gambler;

2.6.5. Depositing money originating from criminal and/or other un-authorized activities; Upon the slightest indication of transactions and/or activities indicating potential money laundering we shall report to the relevant authorities.

2.6.6. Depositing money through a Card which the Account Holder is not authorized to use and/or utilizing a Card in a jurisdiction in which betting and gaming are prohibited;

2.6.7. Conducting criminal activities whereby a Sir Jackpot Account is directly or indirectly involved;

2.6.8 Restricted by any legal reasons to open an account, purchase or use services from Sir Jackpot and/or otherwise participate in the games offered. It is the player’s responsibility to know if their gaming is legal.

2.7. Sir Jackpot warrants and represents, at all times, to:

2.7.1. Manage funds belonging to Account Holders in a secure and appropriate manner; and/or

2.7.2. Absorb the cost of, and pay, the Betting Duty, as applicable, at the Place of the Contract.

2.7.3. Manage data regarding an Account Holder in accordance with applicable laws, data protection acts and/or similar.

2.8. A Sir Jackpot Account is opened, held and settled in a currency as agreed between Sir Jackpot and an Account Holder. All amounts displayed relating to wagers and winnings shall be quoted with the symbol of the currency so agreed to. Sir Jackpot calculates and settles all matters involving exchange rates in accordance with recognized financial institutions at currently applicable exchange rates. Slight differences may occur between the agreed amounts and the recorded amounts due to variances between exchange rates.

2.9. A Sir Jackpot Account does not accrue interest.

2.10. An Account Holder can only hold one Sir Jackpot Account at a time. In the event that this rule is breached, Sir Jackpot reserves the right to block and/or delete the superfluous Sir Jackpot Account(s) held by the Account Holder in breach of this clause. Should we have reasonable suspicions that any of our customers has opened multiple accounts with us we reserve the right in our absolute discretion to freeze that customer’s account or to close the account immediately and the customer shall forfeit all his winnings. Customers should also note that their original deposits will not be refunded. Customers shall also be liable towards Sir Jackpot for damages and costs incurred as a result of the fraud. Sir Jackpot also reserves the right to reallocate all the funds in the different superfluous Sir Jackpot Accounts to a single Sir Jackpot Account and to delete the remaining superfluous account(s). No bonus given to the superfluous Sir Jackpot Account(s) will be reallocated.

2.11. sirjackpot.com shall not make a payment out of a customer’s account, to such customer, until the company is satisfied that the identity, age and place of residence of the customer have been suitably verified.

2.12. Any claim regarding a transaction in conjunction with a Sir Jackpot Account shall be made to Sir Jackpot within 6 months after the transaction, payment and/or settlement took place, or should have taken place; otherwise Sir Jackpot reserves the right, at its own discretion, not to consider the claim.

2.13. Any legal dispute regarding a transaction in conjunction with a Sir Jackpot Account that cannot be solved by the Sir Jackpot Rules and in respect of which no equitable solution is reached with the Account Holder shall be settled in accordance with the Governing Law of the Place of the Contract.

2.14. In the event of a dispute, it is advisable that the Account Holder lodges a complaint with Sir Jackpot’s customer service. The parties should do their utmost to reach an amicable settlement within a reasonable time. The complainant may also lodge a complaint within 6 months to http://www.mga.org.mt/ or using the e-mail address of support.mga@mga.org.mt.

2.15. Whereupon a dispute should occur between the Company and the Account Holder, the Company will make accessible to the member a detailed transaction record. Such information will also be made available to a legitimate third party (e.g. a judge or court) if the Company so wishes or agrees.

2.16. Sir Jackpot shall immediately inquire into any complaint made to it or to the Licensor by a registered player in respect of:

2.16.1. the operation of a game operated by Sir Jackpot;

2.16.2. the conduct of an agent of Sir Jackpot in operations related to a game operated by Sir Jackpot.

2.17. Sir Jackpot will inform the complainant or the Licensor where the complaint was referred to Sir Jackpot by the Licensor, of the results of the inquiry within twenty-one (21) days from the date on which the complaint has been lodged with Sir Jackpot.

2.18. The complaint must contain clear and unequivocal information about the complainant's identity, and shall give all the relevant details that gave rise to the complaint.

2.19. We strictly prohibit the use of robotic, mechanical, or electronic, or other devices to automatically make decisions in any game, whether such use is attempted or effected by one of our customers or by as a guest or by any third parties. People that are employed in competitive business (registered gaming enterprises) are not entitled to place bets on Sir Jackpot odds. If this is discovered, all bets will be void in the aftermath, since the outcome of these went in the player’s favor. The eliminated stake will not be returned to the player. Possible bonuses will be lost.

2.20. If deposits effected are not used for the sole purpose of gaming or wagering and in Sir Jackpot discretion, there is suspicion of abuse (for instance where an appropriate level of game play has not occurred) the customer shall be deemed to be abusing exchange rate fluctuations and Sir Jackpot reserves the right in its absolute discretion to cancel the respective deposit/s in part or in full and to retract any costs that may have resulted in conjunction herewith. Sir Jackpot also reserves the right to close that account indefinitely.

2.21. Customers shall at all times remain responsible for maintaining and protecting the secrecy of their accounts. Customers should not allow third parties access to or use of their account. Any losses due to this shall not be refunded by us and we shall not be responsible in any manner whatsoever. In this regard we guide your attention to our Privacy Policy which you should read carefully together with these Terms and Conditions.

2.22. The customer shall not allow any third party using the customer's login details. The customer accepts full responsibility for the consequences of allowing such activity and, without derogating from the generality of any other indemnity contained herein, indemnifies and holds Sir Jackpot harmless in respect of any damages arising from the same.

2.23. If the player does not make any transactions on the betting account for a successive period of thirty (30) calendar months, sirjackpot.com will attempt to notify the player via email at the registered email address notifying of any remaining funds held in the account. sirjackpot.com shall remit the balance in the account to the player or to the Authority if the player cannot be contacted satisfactorily.

2.24. A Player’s Account will automatically be classified as inactive if no log-in and/or log-out has occurred on the Player’s Account during a period exceeding six (6) consecutive months. An administrative fee of €5 per month may be charged for as long as the account balance remains positive until the account is either activated again or permanently closed. At the Player’s request, the administrative charges will be refunded to the Player’s gaming account.

2.25. The User shall not be involved in any fraudulent, collusive, fixing or other unlawful activity in relation to the User’s or third parties’ participation in any of the Games and shall not use any software-assisted methods or techniques or hardware devices in aid of his participation in any of the Games. Sir Jackpot hereby reserves the right to invalidate or close the Account or invalidate the User’s participation in a Game in the event of such behavior.

2.26. Only one account is allowed per identity, household, address, IP address. Violation will result in frozen funds and closed account without any notifications.

2.27. Internet Gambling may be illegal in the jurisdiction in which you are located; if so, you are not authorized to play at all or use your payment card to complete a transaction. 

2.28. A player has the right to close their account, by sending an email from the registered email address to support@sirjackpot.com with a request to close account and the reason for why.

2.29. In order to recover funds held in a dormant, closed, blocked or excluded account sirjackpot.com will require a full verification of the player’s identification, home address, payments methods used and a verification including SWIFT and IBAN of the player’s bank account.

2.30. The player has got the right to set financial limits on wagers and losses and the right to set limits on session time. The player also has got the right of self-exclusion for a definite or indefinite period of time with a cool down period of seven days after the licensee has received the notice of re-opening the player account.

 

3. Deposits and Withdrawals

3.1. All deposits and withdrawals will be initiated from your account overview on the Sir Jackpot web page.

3.2. As a player you can make deposits to your Sir Jackpot account using a credit card, a wire transfer from your bank account, a paysafecard, Zimpler or a transfer from your e-wallet account. Minimum deposit is €10.

3.3. A player may only make deposits to their own Sir Jackpot account, and only with a credit card issued or from a bank account or e-wallet account held in their own name. In case a deposit is made from an account or card that does not belong to the owner of the player account, the company reserves the right to confiscate all winnings.

3.4. In regards to internal transfers within the account, Sir Jackpot reserves the right to manually correct, without further notice to the customer, any transactions that may be regarded as speculation in currency fluctuations.

3.5. All winnings will be credited to the customer’s Sir Jackpot account. Withdrawals from the Sir Jackpot account should always be made to the same account from where the funds originated. Withdrawals will only be made to a bank account or e-wallet account held in the customer’s own name.

3.6. To avoid unnecessary delays in carrying out withdrawal requests, we are dependent on the customer providing us with complete and correct information.

3.7. Sir Jackpot reserve the right to apply minimum withdrawal amounts for different payout methods as notified to customers from time to time in the Payout Information section on the Sir Jackpot website.

3.8. If a customer requests that an amount smaller than the minimum withdrawal amount be paid out, we may charge the customer a discretionary fee for the same depending on the payout method.

3.9. We reserve the right to limit the number of free payouts per customer within a specific time period determined by us. We also reserve the right to charge an increased fee for payouts to bank accounts held with banks located outside the European Union countries.

3.10. We do not allow bets on credit. However, if a result is registered incorrectly and a customer’s account is credited erroneously, we reserve the right to debit the customer account accordingly. In the event the account holds a negative balance after corrected result (i.e. the customer has made bets with this money), the customer is obligated to repay the amount erroneously received.

3.11. Clients acting on behalf of third parties or aiming to a professional wagering with the sole purpose of trading affiliate commission maybe refused their withdrawals partially or in whole, especially if their wagering pattern has the aim to harm Sir Jackpot financially.

3.12. If you win EURO €50,000 or more and decide to withdraw a major part of the winning (over 50%), we have the right to divide the pay-out into ten instalments, paid with 10 per cent every month for 10 months until the full amount is paid out. You will not get any interest on outstanding amounts.

3.13 Before a withdrawal of real money can be requested all deposits must have been wagered at least 1 time.

3.14 The use of VPN/Proxy to hide your identity and location when logging onto our website is strictly prohibited. Sir Jackpot reserves the right to cancel all bonuses and confiscate all winnings the player has won under the use of VPN/Proxy services. Breaking these regulations may result in us terminating the player account.

3.15 It is prohibited for players to sell, transfer and/or acquire accounts to/from other players.

3.16 It is prohibited for players to transfer funds amongst player accounts.

3.17 Sir Jackpot reserves the right to apply processing fees for deposits and withdrawals for different payout methods as notified to customers in the Deposit and Withdrawal sections in the player account on the Sir Jackpot website.

3.18  Sir Jackpot will check all made transactions in order to prevent money laundering.

3.19 In case an account is closed and a manual transaction has to be made, we reserve the right to charge a fee in order to cover the cost.

 

4. Terms & Conditions for bonuses

4.1. Any offer received by a customer from Sir Jackpot is personal and valid only for the particular customer unless stated otherwise.

4.1.1. All bonuses, free spins, free money, deposits that generates free spins or other offers that has been marketed via affiliates, email, text message or through other channels, needs to be wagered on games in Group A. It is not allowed to play on Group B when wagering a deposit or a bonus. This only applies unless stated otherwise in our offer and/or promotion marketed.

Group A – Slots, Video slots, Scratch Cards = 100 %
Group B – Video Poker, 3 Card Poker, table games and other games = 0%
 
Bets on the following games do not count towards the wagering requirements: Blood Suckers, Cosmic Fortune, Jackpot 6000 and progressive jackpots (find more info under the Jackpot tab in the Casino). Maximum allowed bet when having an active casino bonus is €5 or the equivalent in other currency per game/spin. Larger bets or playing on games from Group B will lead to confiscation of the bonus assets, free spins and possible winnings made on bonus money. These rules also apply to campaigns that by mistake was promoted without a valid wagering requirement.

4.1.2 Player cannot make a withdrawal while having an active bonus on account, before all wagering requirements are met.

4.2. Any bonus offer from Sir Jackpot is valid only one time per customer account, computer household, IP address and other places with a shared computer (office, library, university, etc.)

4.3. All winnings originating from a bonus offer are to be considered bonus winnings and no payout of such winnings will be made until the terms and conditions for the bonus are met.

4.4. No bonus offer can be combined with a welcome offer, unless stated otherwise.

4.5. If you wish to remove any bonus credited to you, please contact customer service before starting to play and/or wager.

4.6. Sir Jackpot reserves the right to void any bonuses and/or winnings obtained by fraudulent behavior, including the right to deny cash out requests if we suspect that the bonus offer has been abused.

4.7. If these Rules or the terms and conditions of the offer are breached or there is evidence that a customer or a group of customers has made a series of bets that, due to a bonus, increased earnings, free bets or other offers, guarantees a profit for the client, whether individually or part of a group, no matter what the results, Sir Jackpot reserves the right to withdraw the bonus portion of the offers and to settle the bets at the correct odds, or to cancel the free bets and the bets made from deposit bonuses. Sir Jackpot also reserves the right to take legal action against the customer or customers involved in such fraudulent behavior.

4.8. If no other conditions are stated in the actual campaign, the following terms must be fulfilled before withdrawal of bonus:

4.8.1. Casino

4.8.1.1. The bonus and deposit must be wagered a minimum of 50 (fifty) times before the bonus, deposit and winnings can be withdrawn or transferred to other products.

4.8.1.2. Please note that different games contribute a different percentage towards the play-through requirements.

4.8.1.3. All bonuses expire 30 days after being claimed unless otherwise specified.

4.8.1.4. All games, both with money and for fun, with themes from Universal Studios, such as Frankenstein and Scarface are prohibited from all areas not included in the jurisdictions listed below and all transactions with games that are not permitted are invalid.

Albania, Andorra, Armenia, Azerbaijan, Belgium, Bosnia and Herzegovina, Brazil, Bulgaria, Cyprus, Denmark, Estonia, Finland, Georgia, Greece, Iceland, Ireland, Israel, Italy, Croatia, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Moldova, Monaco, Montenegro, Norway, Poland, Portugal, Romania, Russia, San Marino, Switzerland, Serbia, Slovakia, Slovenia, Spain, Sweden, Czech Republic, Turkey, Germany, Ukraine, Hungary, Belarus and Austria.

4.8.1.5 Risk Free play (i.e. proportionate betting on different outcomes in the same game to create ”action” without risk) do not count towards the wagering requirement before a withdrawal. Example of risk free bets includes, but is not limited to, betting on red and black simultaneously in Roulette or both on bank and on player in Baccarat. Players found to be in conspiracy, for example that one person bets on bank and the other on the player in Baccarat, will have their accounts permanently closed and their funds confiscated.

4.8.1.6 A bonus and any winnings generated from it will be lost, should a bonus be forfeited or cancelled.

4.9. All free money/free spins campaigns will expire 24 hours from when collected if nothing else stated in the bonus terms & conditions. Winnings during these 24 hours will forfeit if wager requirements not reached.

4.10 Only players from the following countries are eligible for bonuses: Sweden, Norway, Finland, New Zealand, Poland, Germany, Austria, Malta and Switzerland.

4.11 Bonuses are intended as a benefit to make the player’s gaming experience as pleasant as possible and should be used accordingly. sirjackpot.com reserves the right to investigate any player’s account to ensure that all activity is within the accepted guidelines. Any player who is found to have been abusing any kind of bonus will be welcome to keep playing with us but will not be able to receive any further bonuses. sirjackpot.com reserves the right to cease the account, deduct bonuses claimed by the customer and also eventual winnings generated from it.

4.12 In case of suspected abuse or fraud Sir Jackpot reserves the right to suspend the account until the security department has conducted a thorough investigation of the case. Sir Jackpot’s decision in an eventual investigation is unanimous and final. Sir Jackpot reserves the right to deduct bonus and any eventual winnings generated from it and confiscate all assets on the account.

4.13 Sir Jackpot reserves the right to terminate any winnings won by building the value in a slot with an active bonus, to then activate the winnings by a new deposit using real money.

4.14 he maximum win from registration Free Spins is €50 or equivalent in the relevant currency. A player will not be able to withdraw more than €50 winnings from registration Free Spins offer, even if the bonus has been wagered, any winnings exceeding €50 will be forfeited.

 

5. Registration bonus and Free Spins

5.1 Sir Jackpot reserves the right to confiscate any winnings from the free spins offer if they suspect abuse

5.2 If we suspect a player is opening more than one account with Sir Jackpot in order to claim the free spins offer more than ones, the players account will be closed and any winnings confiscated

5.3 A player must register the correct details on the account. If any details do not match when the player uploads KYC documents, all winnings will be forfeit.

5.4 Players must enter the correct mobile number and e-mail. If any of these do not match, winnings will be confiscated.

5.5 Players will not receive free spins until they have activated their account.

5.6 Max win from a free spins upon registration offer is €50

5.7 Any free spins upon registration have a turnover requirement of x50

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