Customer service

The Sir Jackpot support is open 24 hours a day, every day. 


Live Chat: Start chat below to talk to someone from our support team.

Start chat

Question: How do I request a withdrawal? 
Answer: To request a withdrawal of the money you won you first click the button named account and then withdrawal. We ask that you request the withdrawal to the same account that you made your last deposit from. If you used PaysafeCard and Zimpler when you made your last deposit we ask you to please make the withdrawal to your bank account via Trustly.  
Question: How do I change my password?
Answer: Forgot your password? Don’t worry, we’ve all been there! To make a new password you simply click the words Forgot password? Which is located right next to the log in box. You will then receive an email with the instructions to reset your password. 
Question: How do I change my email?
Answer: If you want to update your email-address we ask you to please contact us via live chat or email and we’ll be happy to help. 
Question: How do I close my account?
Answer: If you want to close your account please contact us via live chat or email and we’ll be happy to help. 
Question: Can I make a deposit limit?
Answer: Yes, we suggest all of our player make a deposit limit. You do this by clicking on account and then limits where you can choose to set daily, weekly or monthly limit.
Question: How do I re-open my account after I closed it?
Answer: An account that is closed indefinitely (meaning not permanently closed) can be reopened if you contact our customer service via live chat or email and we will help you. 
Question: Can I play at your casino?
Answer: If you are over 18 years old and not a resident of any of the following countries: Mauritius, Montenegro, Morocco, Namibia, Paraguay, Peru, Philippines, Puerto Rico, Serbia, South Africa, Sri Lanka, Syria, Taiwan, Thailand, Tunisia, Turkey, United States of America and other US territories, Algeria, Angola, Bolivia, Canada, China, Colombia, Costa Rica, Cyprus, Denmark, Dominica, Dominican Republic, Gabon, Grenada, Hong Kong, India, Indonesia, Iran, Iraq, Israel, Italy, Jordan, Malaysia, the UK, Spain and France, you are more than welcome to open an account at our casino. 
Question: I’m planning on making my first deposit, what are your offers/wagering requirements?
Answer: We are happy to hear that you want to make a deposit with us! You can read about our current offer and rules at this link:  
Question: Can I play your games from my phone or tablet?
Answer: Yes, of course! Our site is customized to work just as well on mobile or tablet. To visit you simply type our website-address into your web reader in your phone or tablet. 
Question: I registered but didn’t get any free spins, why not?
Answer: Log in to your account and open the game where you want to receive your free spins. You can double-check if it’s the right game under the words offer. To receive the free spins you also have to make sure you registered your account from a country that is eligible for the free spins offer. 
Question: My ticket doesn’t seem to be settled correctly?
Answer: We apologize for the inconvenience, although it’s rare unfortunately mistakes like this occur when tickets are settled. Please contact our customer service with your ticket ID and we will of course help you. 
Question: Why is the game/match I want to play not available?
Answer: If the game/match you want to play is not available please contact us via our live chat or email and we will check to see if your game will come up during the day or evening. 
Question: I can’t create an account, is it only possible to have one registered account per IP?
Answer: Yes, it’s only allowed to create one game account per person/IP and households. If you already have an account, we ask that you use it and if you don’t remember your password – click Forgot Password. 
Question: My game just froze in the middle of me playing, what should I do?
Answer: Unfortunately, the games use a lot of memory in your browser. Please log out of your account, clear the cache and your cookies and then restart your browser. Your game will remember where you were so you can just log in and start it again. If this doesn’t work, please contact our customer service.
Question: Do I have an account at your casino?
Answer: You are only allowed to have one account per person/IP and household so if you think that you might already have a registered account please contact our customer service with your full name, email and social security number and we will check it for you. 
Question: I just made an account but now I can’t log in?
Answer: It’s great to hear that you just made an account! The reason you can’t log in is probably because you haven’t activated your account yet. You do this easily with the activation link that we sent to your email address. 
Question: Why hasn’t my withdrawal been sent?
Answer: Congratulations on your win! The most likely reason to why your withdrawals hasn’t been sent is that we haven’t received all the requested documents. Please look in your inbox for an email from us and contact our customer service if you can’t find any information regarding the verification that is required.

Responsible gaming

The sole purpose of Sir Jackpot is to entertain. We want our players to have a good time at our casino and enjoy themselves.  But it is also very important to us that you as a player is well and that is why we emphasise a responsible gaming.               

Responsible gaming is essentially about realizing that gaming is supposed to be fun and not a negative experience that will make your everyday life suffer. Responsible gaming is also to know when it’s time to stop. This we can help you with. Mr Jackpot offers several helping tools that you can use to make sure that your gaming doesn’t go out of hand and stays on a safe and reasonable level.

At our online casino it is illegal to play if you are under the age of 18 years old. To ensure that only adults are playing we have a verifying process when you create and account and if there is any suspicion that a player is underage Sir Jackpot has the right to close the account while an investigation is being made about the players age. The identity and home address will also need to be verified in this process.

Place game limits

We recommend all our players to use helping tools when it comes to responsible gaming. This you can do by activating game limits where you simple place limits on how much you deposit, a max-budget for a certain period. This tool helps you to place limits per transaction, per day, per week or per month depending on what suits you and your gambling habits.

Close account

If you feel that you can’t control your gambling or keep it on a responsible level we want to help, since at Sir jackpot we only want what’s best for our players. If you lost yourself in the seductive world of gambling and have started to loose contact with your family, or maybe you are borrowing money from friends to stay up all night and play. Admitting to yourself that you have a problem can be hard but if you feel that you lost control over your gambling, it could be helpful to take a break. Maybe the best solution is to close your account. If you feel like this is something you need to do, contact our customer service and they will help with every step, how to close your account and how to find information on how to get better.

Get help

Gambling addiction is a sensitive subject but the best way to get better is to talk to someone about it. If you suspect that someone close to you has a problem, it could be a family member, a friend or a colleague – try to talk to him or her. If that doesn’t hep there are different help centers and sites where you can get professional and additional help. – a site where you can read about symptoms and how to recover – self-help, support lines and guidance on how to get better 

Quick deposit
You're now playing with demo-credits! Click here to play
You are now leaving the Maltese licensing jurisdiction.

You've now played this game for 1 hour, we've summarized your session below. Do you wish to continue?


You have reached your play session limit.

Log in