Customer service

The Sir Jackpot support is open 24 hours a day, every day. 

Email: support@sirjackpot.com

Live Chat: Start chat below to talk to someone from our support team.

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Question: How do I request a withdrawal? 
Answer: To request a withdrawal of the money you won you first click the button named account and then withdrawal. We ask that you request the withdrawal to the same account that you made your last deposit from. If you used PaysafeCard and Zimpler when you made your last deposit we ask you to please make the withdrawal to your bank account via Trustly.  
 
Question: How do I change my password?
Answer: Forgot your password? Don’t worry, we’ve all been there! To make a new password you simply click the words Forgot password? Which is located right next to the log in box. You will then receive an email with the instructions to reset your password. 
 
Question: How do I change my email?
Answer: If you want to update your email-address we ask you to please contact us via live chat or email and we’ll be happy to help. 
 
Question: How do I close my account?
Answer: If you want to close your account please contact us via live chat or email and we’ll be happy to help. 
 
Question: Can I make a deposit limit?
Answer: Yes, we suggest all of our player make a deposit limit. You do this by clicking on account and then limits where you can choose to set daily, weekly or monthly limit.
 
Question: How do I re-open my account after I closed it?
Answer: An account that is closed indefinitely (meaning not permanently closed) can be reopened if you contact our customer service via live chat or email and we will help you. 
 
Question: Can I play at your casino?
Answer: If you are over 18 years old and not a resident of any of the following countries: Mauritius, Montenegro, Morocco, Namibia, Paraguay, Peru, Philippines, Puerto Rico, Serbia, South Africa, Sri Lanka, Syria, Taiwan, Thailand, Tunisia, Turkey, United States of America and other US territories, Algeria, Angola, Bolivia, Canada, China, Colombia, Costa Rica, Cyprus, Denmark, Dominica, Dominican Republic, Gabon, Grenada, Hong Kong, India, Indonesia, Iran, Iraq, Israel, Italy, Jordan, Malaysia, the UK, Spain and France, you are more than welcome to open an account at our casino. 
 
Question: I’m planning on making my first deposit, what are your offers/wagering requirements?
Answer: We are happy to hear that you want to make a deposit with us! You can read about our current offer and rules at this link: www.sirjackpot.com/promotions  
 
Question: Can I play your games from my phone or tablet?
Answer: Yes, of course! Our site is customized to work just as well on mobile or tablet. To visit you simply type our website-address into your web reader in your phone or tablet. 
 
Question: I registered but didn’t get any free spins, why not?
Answer: Log in to your account and open the game where you want to receive your free spins. You can double-check if it’s the right game under the words offer. To receive the free spins you also have to make sure you registered your account from a country that is eligible for the free spins offer. 
 
Question: My ticket doesn’t seem to be settled correctly?
Answer: We apologize for the inconvenience, although it’s rare unfortunately mistakes like this occur when tickets are settled. Please contact our customer service with your ticket ID and we will of course help you. 
 
Question: Why is the game/match I want to play not available?
Answer: If the game/match you want to play is not available please contact us via our live chat or email and we will check to see if your game will come up during the day or evening. 
 
Question: I can’t create an account, is it only possible to have one registered account per IP?
Answer: Yes, it’s only allowed to create one game account per person/IP and households. If you already have an account, we ask that you use it and if you don’t remember your password – click Forgot Password. 
 
Question: My game just froze in the middle of me playing, what should I do?
Answer: Unfortunately, the games use a lot of memory in your browser. Please log out of your account, clear the cache and your cookies and then restart your browser. Your game will remember where you were so you can just log in and start it again. If this doesn’t work, please contact our customer service.
 
Question: Do I have an account at your casino?
Answer: You are only allowed to have one account per person/IP and household so if you think that you might already have a registered account please contact our customer service with your full name, email and social security number and we will check it for you. 
 
Question: I just made an account but now I can’t log in?
Answer: It’s great to hear that you just made an account! The reason you can’t log in is probably because you haven’t activated your account yet. You do this easily with the activation link that we sent to your email address. 
 
Question: Why hasn’t my withdrawal been sent?
Answer: Congratulations on your win! The most likely reason to why your withdrawals hasn’t been sent is that we haven’t received all the requested documents. Please look in your inbox for an email from us and contact our customer service if you can’t find any information regarding the verification that is required.
WINNERS
  • Kari K just won €9.56 in Scruffy Duck!
  • Congratz to ANNE R who won €3.10 in Electric Sam!
  • Congratz to Hannu P who won 3.50kr in Wild Wild West: The Great Train Heist Touch!
  • Hannu P just won 5.00kr in Wild Wild West: The Great Train Heist Touch!
  • Congratz to Romto T who won €2.50 in Starburst Touch!
  • Romto T just won €2.80 in Starburst Touch!
  • Romto T just won €4.50 in Starburst Touch!
  • Congratz to Hannu P who won 4.00kr in Wild Wild West: The Great Train Heist Touch!
  • Romto T just won €2.50 in Starburst Touch!
  • Congratz to jamette u who won €2.78 in Starburst Touch!
  • Kari K just won €4.90 in Scruffy Duck!
  • Hannu P just won 3.00kr in Wild Wild West: The Great Train Heist Touch!
  • Congratz to Janette F who won 2.50kr in Butterfly Staxx Touch!
  • Hannu P just won 2.50kr in Wild Wild West: The Great Train Heist Touch!
  • Jorma V just won €19.00 in Reel Rush Touch!
  • Congratz to Jorma V who won €2.50 in Reel Rush Touch!
  • Jorma V just won €28.00 in Reel Rush Touch!
  • Janette F just won 3.00kr in Butterfly Staxx Touch!
  • Hannu P just won 5.00kr in Reel Rush Touch!
  • Congratz to Jorma V who won €4.00 in Reel Rush Touch!
  • Jorma V just won €15.50 in Reel Rush Touch!
  • ANNE R just won €9.37 in Volcano Eruption!
  • Pia L just won 5.00kr in James Dean!
  • Congratz to Hannu P who won 6.00kr in Reel Rush Touch!
  • Congratz to Pia L who won 5.00kr in James Dean!
  • Congratz to Jorma V who won €21.00 in Reel Rush Touch!
  • Kari K just won €11.75 in Butterfly Staxx!
  • Hannu P just won 60.00kr in Reel Rush Touch!
  • Jorma V just won €10.00 in Reel Rush Touch!
  • Congratz to Pia L who won 6.40kr in James Dean!
  • Congratz to Hannu P who won 12.00kr in Reel Rush Touch!
  • Jorma V just won €3.00 in Reel Rush Touch!
  • Pia L just won 3.00kr in James Dean!
  • Hannu P just won 4.00kr in Reel Rush Touch!
  • Congratz to Jorma V who won €5.00 in Reel Rush Touch!
  • Hannu P just won 20.00kr in Reel Rush Touch!
  • Hilde K just won 10.50kr in Forest Mania HTML!
  • Congratz to Pia L who won 11.50kr in James Dean!
  • Congratz to Pia L who won 6.40kr in James Dean!
  • Hannu P just won 8.00kr in Reel Rush Touch!
  • Kari K just won €4.00 in Butterfly Staxx!
  • Hannu P just won 8.00kr in Reel Rush Touch!
  • Congratz to Kari K who won €3.00 in Butterfly Staxx!
  • Congratz to Pia L who won 4.20kr in James Dean!
  • Congratz to Pia L who won 6.00kr in James Dean!
  • Congratz to Hannu P who won 42.00kr in Reel Rush Touch!
  • Jorma V just won €3.50 in Reel Rush Touch!
  • Kari K just won €9.55 in Butterfly Staxx!
  • Jorma V just won €4.50 in Reel Rush Touch!
  • Congratz to Hannu P who won 6.00kr in Reel Rush Touch!
  • Congratz to Jorma V who won €2.50 in Reel Rush Touch!
  • Congratz to Kari K who won €2.50 in Butterfly Staxx!
  • Congratz to Hannu P who won 22.00kr in Reel Rush Touch!
  • Hannu P just won 488.00kr in Reel Rush Touch!
  • Jorma V just won €7.50 in Reel Rush Touch!
  • Congratz to Jorma V who won €175.00 in Reel Rush Touch!
  • Janette F just won 24.00kr in Butterfly Staxx Touch!
  • Congratz to Janette F who won 15.70kr in Butterfly Staxx Touch!
  • Congratz to Hannu P who won 17.00kr in Reel Rush Touch!
  • Janette F just won 3.00kr in Butterfly Staxx Touch!
  • ANNE R just won €21.84 in Volcano Eruption!
  • Congratz to Jorma V who won €4.00 in Reel Rush Touch!
  • Congratz to Hannu P who won 11.00kr in Reel Rush Touch!
  • Congratz to Jorma V who won €9.00 in Reel Rush Touch!
  • Congratz to Hannu P who won 304.50kr in Reel Rush Touch!
  • Hannu P just won 139.00kr in Reel Rush Touch!
  • Jorma V just won €3.00 in Gonzo's Quest Touch!
  • Jorma V just won €2.60 in Gonzo's Quest Touch!
  • Hannu P just won 3.00kr in Reel Rush Touch!
  • Jorma V just won €5.00 in Gonzo's Quest Touch!
  • Congratz to Jorma V who won €24.80 in Gonzo's Quest Touch!
  • Jorma V just won €2.20 in Gonzo's Quest Touch!
  • Hannu P just won 3.00kr in Reel Rush Touch!
  • Congratz to Jorma V who won €3.40 in Gonzo's Quest Touch!
  • Kari K just won €7.50 in Spinions Beach Party!
  • Hannu P just won 160.50kr in Reel Rush Touch!
  • Congratz to Kari K who won €10.40 in Spinions Beach Party!
  • Congratz to Jorma V who won €7.60 in Gonzo's Quest Touch!
  • Hannu P just won 3.00kr in Reel Rush Touch!
  • Congratz to Jorma V who won €9.00 in Gonzo's Quest Touch!
  • Janneke F just won €7.20 in Mega Moolah!
  • Janneke F just won €35.00 in Mega Moolah!
  • Congratz to Janneke F who won €3.00 in Mega Moolah!
  • Congratz to Hannu P who won 3.00kr in Reel Rush Touch!
  • Jorma V just won €15.00 in Gonzo's Quest Touch!
  • Congratz to Hannu P who won 18.00kr in Reel Rush Touch!
  • Congratz to Jorma V who won €2.60 in Gonzo's Quest Touch!
  • Congratz to Stevfe G who won €5.45 in Aloha! Cluster Pays Touch!
  • Congratz to Jorma V who won €4.00 in Gonzo's Quest Touch!
  • Janneke F just won €14.10 in Mega Moolah!
  • Hannu P just won 50.50kr in Reel Rush Touch!
  • Kari K just won €2.40 in Spinions Beach Party!
  • Congratz to Hannu P who won 4.00kr in Reel Rush Touch!
  • Congratz to Hannu P who won 15.00kr in Reel Rush Touch!
  • Kari K just won €6.10 in Spinions Beach Party!
  • Congratz to Janneke F who won €10.00 in Mega Moolah!
  • Hannu P just won 26.50kr in Reel Rush Touch!
  • Janneke F just won €5.00 in Mega Moolah!
  • Congratz to Janneke F who won €4.00 in Mega Moolah!
  • Janneke F just won €5.00 in Mega Moolah!
JACKPOTS
  • The jackpot arabian has reached €2 210 803.69
  • The jackpot megajackpot1 has reached €1 616 670.98
  • The jackpot MM Isis (Mega) has reached €1 012 132.53
  • The jackpot Mega Moolah (Mega) has reached €1 012 132.53
  • The jackpot hog_large has reached €866 425.98
  • The jackpot Major Millions 5 Reel has reached €789 056.37
  • The jackpot King Cashalot has reached €765 285.90
  • The jackpot Treasure Nile has reached €184 746.23
  • The jackpot Tunzamunni has reached €90 462.41
  • The jackpot MM Isis (Major) has reached €35 518.88
  • The jackpot Mega Moolah (Major) has reached €35 518.88
  • The jackpot megajackpot2 has reached €22 370.59
  • The jackpot Fruit Fiesta 5 Reel has reached €20 508.46
  • The jackpot Fruit Fiesta has reached €20 508.46
  • The jackpot hog_medium has reached €19 166.27
  • The jackpot wonder2 has reached €19 078.22
  • The jackpot megajoker has reached €16 562.35
  • The jackpot cf_mega has reached €15 921.06
  • The jackpot Lots a Loot 5 Reel has reached €14 007.78
  • The jackpot Lots a Loot has reached €14 007.78
  • The jackpot frog3 has reached €13 974.91
  • The jackpot cstud has reached €10 138.55
  • The jackpot cf_major has reached €5 845.30
  • The jackpot Cash Splash 5 Reel has reached €5 089.77
  • The jackpot Cash Splash has reached €5 089.77
  • The jackpot WOW Pot 5 Reel has reached €5 059.28
  • The jackpot WOW Pot has reached €5 059.28
  • The jackpot keno has reached €5 000.00
  • The jackpot cf_midi has reached €3 960.92
  • The jackpot wonder1 has reached €1 612.90
  • The jackpot bingo has reached €1 000.00
  • The jackpot frog2 has reached €742.66
  • The jackpot megajackpot3 has reached €525.66
  • The jackpot cf_minifix has reached €500.00
  • The jackpot hog_small has reached €413.15
  • The jackpot frog1 has reached €343.32
  • The jackpot cf_rapidfix has reached €100.00
  • The jackpot MM Isis (Minor) has reached €97.62
  • The jackpot Mega Moolah (Minor) has reached €97.62
  • The jackpot MM Isis (Mini) has reached €7.53
  • The jackpot Mega Moolah (Mini) has reached €7.53

DEPOSIT €50 - PLAY FOR €150

Create an account today and you’ll get 150 free spins - totally free! Welcome to Sir Jackpot, the home of Jackpots.
 

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FREEBIE TUESDAY!

Long week ahead? Come join the fun Freebie Tuesday, every week, at Sir Jackpot. Login at 16:00 every Tuesday for some fun on Joker Pro. 10 Free spins will be waiting. Every Tuesday.

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